Refund & Cancellation Policy

This Refund & Cancellation Policy explains how cancellations and refunds work for paid subscriptions to AI Game Dev (ai-game.dev). It forms part of our Terms of Service. The Service is operated by Ivan Murzak (trading as Modalith) (13205 97th Ave NE, Kirkland, WA 98034, USA), who acts as the merchant of record for your purchase. Payments are processed by Stripe.

1. Subscriptions and Auto-Renewal

Paid plans are billed monthly or annually and renew automatically until you cancel. You can review your plan and billing period at any time on the Pricing page and in your account dashboard.

1a. Prepaid Balance (Wallet) Top-Ups

Separately from your subscription, you may add a prepaid balance ("wallet") that funds extended usage after your monthly plan allowance is used up. Each top-up is a one-time charge (not a subscription and not auto-renewing). See Section 7.10 of our Terms of Service for how extended usage and the +40% markup work.

• Paid balance is refundable. Any unused paid wallet balance — the amount you actually paid for and have not yet spent — is refundable on written request (see Section 6, "How to Request a Refund"). We refund the unused paid portion to your original payment method; any tax is adjusted automatically through Stripe Tax.
• Bonus balance is non-refundable. Promotional credit — including the one-time first-top-up +20% bonus — is a gratuity, not paid consideration. Bonus balance is non-refundable, has no cash value, and cannot be exchanged for money or transferred.
• Order of spending. Your paid balance is always spent before your bonus balance, so a refund of unused paid balance is never reduced by bonus spending.

2. EU/UK 14-Day Right of Withdrawal

If you are a consumer in the European Union or the United Kingdom, you normally have 14 days from the start of your subscription to withdraw from the contract for a digital service.

Because AI Game Dev is a digital service that is made available to you immediately:

• When you start using the paid Service within the 14-day period, you expressly request and consent to immediate performance of the Service before the withdrawal period ends; and
• You acknowledge that you lose (or limit) your right of withdrawal to the extent the Service has already been performed. In practice this means you will be charged proportionately for the AI usage you have already consumed (the tokens and compute time used), and only the unused remainder of the period — if any — is refunded.

If you have not started using the paid Service and you withdraw within 14 days, you are entitled to a full refund of that billing period.

3. How Proportionate Charges Are Calculated

When the right of withdrawal is exercised after performance has begun, the amount you owe reflects what you actually used — for example, the share of your usage allowance (tokens / compute) consumed up to the moment of your withdrawal request. We deduct that proportionate amount and refund the remainder. Any tax is adjusted automatically through Stripe Tax.

Worked example. On an annual plan, if you consume 20% of your usage allowance before withdrawing, you owe 20% of the price for that plan and receive an 80% refund of what you paid (tax adjusted automatically).

4. Cancellation (Stopping Auto-Renewal)

You can cancel your subscription at any time through the Stripe Customer Portal, linked from your account dashboard.

• Cancelling stops future automatic renewals.
• Your paid access continues until the end of the billing period you have already paid for; it is not cut off immediately.
• Cancellation by itself does not trigger a pro-rata refund of the current period beyond any mandatory statutory right (such as the EU/UK withdrawal right described above). After the period ends, your account reverts to the free tier.

5. United States and Other Regions

Outside the EU/UK, there is generally no statutory cooling-off right for digital services. For customers in the United States and other regions, refunds are offered at our discretion. We aim to be fair: if you experience a genuine problem (for example a billing error or a material service fault), contact us and we will review your situation. In all cases, cancellation is easy and self-service through the Stripe Customer Portal so you are never locked into a renewal you do not want.

6. How to Request a Refund

To request a refund or exercise your withdrawal right, contact us at support@ai-game.dev (or via the contact options below) with the email address on your account and a brief description of your request. Approved refunds are issued to your original payment method via Stripe. Processing typically takes 5–10 business days to appear on your statement, depending on your bank or card issuer. Any applicable tax is refunded together with the refunded amount, adjusted automatically through Stripe.

7. Chargebacks and Disputes

If you believe a charge is incorrect, please contact us first — we can usually resolve billing issues faster than a formal dispute. If you open a chargeback or payment dispute with your bank or card issuer, we may be required to suspend access to paid features while the dispute is investigated through Stripe.

8. Your Statutory Consumer Rights

Nothing in this Policy limits or excludes any mandatory statutory rights you have as a consumer that cannot be waived under the law of your country of residence. Where this Policy conflicts with such a right, that mandatory right prevails to the extent of the conflict.